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Smartbooks

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We offer an extensive range of engaging resource that are proven to educate learners of various ages and abilities. Our catalogue of workbooks cover an array of subjects including Functional Skills, Maths, English, Digital Skills, Retail, Employability, Social Development and Tutorials. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Contact us at SmartbooksEd@outlook.com.

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We offer an extensive range of engaging resource that are proven to educate learners of various ages and abilities. Our catalogue of workbooks cover an array of subjects including Functional Skills, Maths, English, Digital Skills, Retail, Employability, Social Development and Tutorials. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Contact us at SmartbooksEd@outlook.com.
Retail Skills Workbook Series 4 - Teamwork
SmartbooksSmartbooks

Retail Skills Workbook Series 4 - Teamwork

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The 4th instalment in a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. This particular series focuses on Teamwork and includes the following: What is Teamwork Prioritising Tasks Communication Breakdowns Conflict within a team Benefits of Teamwork Communication Types Body Language Two way Communication Team Scenario Task Humour in the Workplace Teamwork Roles Recruitment Task Timed Wordsearch Series Recap Series 1, 2 and 4 available at the TES Smartbooks Shop Look out for the FLASHCARD Resource that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.n
Retail Skills Workbook - Series 1
SmartbooksSmartbooks

Retail Skills Workbook - Series 1

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The 1st of a series of resources centered on and around the Retail industry. These 15 worksheets can be delivered individually, collectively and in any order. They can be in adapted to suit a range of learner styles and levels. This particular series includes the following: What is Retail? Jobs in the industry First impressions Retail Lingo Retail Sectors Customer Service (Observation Task) Taking Payment Cash Transactions Identifying Forgeries Checking a Check Till Problems Maths Task Chip and Pin Monopoly activity & Evaluation Recap Quiz Series 2, 3 & 4 available Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.
Retail Skills Workbooks Series 1-4 BUNDLE PACK
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Retail Skills Workbooks Series 1-4 BUNDLE PACK

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An extensive bundle of all 4 instalments of resources centered on and around the Retail industry. They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. Series 1- 4 include the following resource Series 1 What is Retail? Jobs in the industry First impressions Retail Lingo Retail Sectors Customer Service (Observation Task) Taking Payment Cash Transactions Identifying Forgeries Checking a Check Till Problems Maths Task Chip and Pin Monopoly activity & Evaluation Recap Quiz Series 2 Window Displays Visual Merchandising & Task Shop Floor & Sales Areas Manual Handling & Task Lifting Equipment Deliveries Stock Management Stock Checks Product Placement & Task Recap Quiz Series 3 The Customer Internal Customers Customer Profiles Customer Research Effective Customer Service Before, During & After Pro’s & Cons for the Company Presentation Task Non Verbal Communication Communication Task Experiences of Customer Service Customer Service Card Activity Series 4 What is Teamwork Prioritising Tasks Communication Breakdowns Conflict within a team Benefits of Teamwork Communication Types Body Language Two way Communication Team Scenario Task Humour in the Workplace Teamwork Roles Recruitment Task Timed Wordsearch Series Recap Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resourcs are in PDF Format but also available as a fully editable Word doc by request.
City & Guilds BUNDLE Employability Skills 5546 Unit 407-411
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City & Guilds BUNDLE Employability Skills 5546 Unit 407-411

5 Resources
This 5 series BUNDLE of resources have been created for those Teaching and Studying the City & Guilds Employability Skills Award/Certificate/Diploma (5546) The qualification itself is made up of many Units all of which require assessment that can present evidence and demonstrate that all learning outcomes have been met. This BUNDLE of Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes and can be used as a Final Assignment. Each page has a header that includes the individual outcomes covered and can be assessed easily and then signed off. These can be completed by the individual learners as a final assignment or as a group if delivered as a workbook and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery. Unit 407 focuses on helping the learner to prepare for an interview and includes a mock interview activity. Learning Outcomes include: 1.1 research: A. the company B. its values C. its impact on the community D. the job role 1.2 prepare answers to a given set of questions that are likely to be asked in the interview 1.3 prepare questions to ask in the interview based on research 1.4 describe different interview techniques 1.5 describe how to seek clarity from the interviewer about questions asked 1.6 collate any documents that may be asked for at interview 1.7 describe the route and means of transport to take to attend the interview on time. 2.1 dress appropriately and display good personal hygiene for the interview 2.2 use appropriate means of non-verbal communication such as body language and facial expressions during the interview 2.3 take part in an interview activity 2.4 give clear, straightforward answers to the questions asked 2.5 prepare a short presentation for use at an interview 3 Be able to review own performance at an interview 3.1 describe aspects of the interview that went well 3.2 describe one aspect of the interview that did not go well 3.3 plan actions to improve performance at future interviews. Unit 408 focuses on Searching for a job and covers the following criteria. 1.1 Describe different resources available to find out about job information. 1.2 Describe the roles and functions of organisations providing employment services 1.3 Use resources to research job opportunities. 1.4 Describe how to sign up to different organisations’ job alert systems 2.1 List the key elements of job adverts 2.2 Extract relevant information from job adverts 2.3 Match personal skills and requirements to job vacancies Unit 409 focuses on Career Progression and covers the following criteria. 1.1 explain the importance of career progression 2.1 identify sources of career progression information, advice and guidance 2.2 identify different career, course and training options from available sources of information, advice and guidance. 3.1 list transferable skills, qualities and experience required to develop a career 3.2 review own transferable skills, qualities and experience 3.3 identify areas of work or study that might be best suited to own transferable skills, qualities or experience 4.1 identify short-term goals that will help with career progression 4.2 develop a career progression plan. Unit 410 focuses extensively on Keeping Safe in Social Situations. Learner outcomes included 1.1 identify areas of risk in social situations 1.2 Identify risks associated with alcohol 1.3 identify risks associated with drugs 1.4 identify risks associated with sexual activity 1.5 state risks involved when using social media 1.6 state risks involved when using the Internet. 2.1 identify ways to minimise risks to different groups 2.2 identify ways to minimise risks in social situations 2.3 identify ways to keep identity and personal information safe. 3.1 identify different types of support available 3.2 identify the situations when support is needed 3.3 identify the different ways of accessing support 3.4 explain the benefits of seeking support. Unit 411 focuses on the importance of Working as part of Team and covers the following criteria. 1.1 describe what makes an effective team 1.2 describe benefits of effective teamwork. 2.1 list different types of team 2.2 identify the values and goals of a team 2.3 describe ways in which team members can work together effectively 2.4 describe a method of avoiding conflict within a team 2.5 identify methods of making team decisions. 3.1 give examples of different roles 3.2 identify the impact these roles have on the way a team works 3.3 identify the impact these roles have on team members 4.1 describe the overall goal of the team 4.2 prepare a plan to achieve a team goal 4.3 describe own role in achieving the goal 4.4 describe others role in achieving the goal 4.5 list activities, milestones and timelines 4.6 identify the support /resources to work towards the goal 5.1 follow a plan and review progress at regular intervals 5.2 suggest improvements and amendments to the plan 6.1 reflect on the overall effectiveness of the plan in helping to achieve the agreed goal 6.2 describe what went well and what did not go well. Other Units including a Bundle of Units 401-405 are available on TES and within the SmartBooks Resource Shop This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksEd@outlook.com. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.